Frequently Asked Questions
Everything you need to know about shopping with Brookies Rural Traders.
What are your shipping rates for regional areas?
We offer flat-rate shipping for standard parcels, while bulkier items like fencing and livestock feed are calculated at checkout based on your specific regional postcode.
Can I click and collect my order?
Yes, you can select 'In-Store Pickup' at checkout. Most orders are ready for collection at our warehouse within 2 to 4 business hours.
Do you offer bulk discounts for commercial farms?
Absolutely. For large-scale orders of fertilizer, seed, or hardware, please contact our trade desk directly for a custom quote and volume-based pricing.
What is your return policy on equipment?
Unused equipment in its original packaging can be returned within 30 days. Please note that certain chemical products and custom-cut materials are exempt from our standard return policy.
Are your products covered by a warranty?
All power tools, pumps, and machinery sold by Brookies Rural Traders come with full manufacturer warranties. We can also assist with local servicing and repair claims.
How can I track my delivery?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our courier's live tracking portal.