Returns & Exchanges
At Brookies Rural Traders, we stand by the quality of our products and want you to be completely satisfied with your purchase. If your item is faulty, damaged, or not fit for purpose, we offer a straightforward return and exchange process within 30 days of delivery.
Verify Eligibility
Ensure your item is in its original, unused condition with all tags and packaging intact, and that you have your original proof of purchase.
Contact Support
Reach out to our customer service team via email or phone to obtain a Return Authorization number and confirm the return shipping address.
Secure Packaging
Pack the item securely to prevent damage during transit and clearly mark the outside of the package with your Return Authorization number.
Processing and Refund
Once your return is received and inspected at our warehouse, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing